Xbox One Early Adopters Reporting Hardware Problems
Though there may be solutions for you.
Update 2: A Microsoft representative provided this additional follow-up statement to IGN:
"The issue is affecting a very small
number of Xbox One customers. We’re working directly with those affected
to get a replacement console to them as soon as possible through our
advance exchange program. Rest assured, we are taking care of our
customers."
Update: One of IGN's office machines suffers from
the same disc drive problem many have reported. When a disc is inserted,
the Xbox One makes a grinding noise, but the disc is unaffected.
However, Xbox One won't read any game discs. "Sorry, we can't play the
disc," a notification says. "Try an Xbox One game, a music CD, or a
movie on Blu-ray or DVD."Microsoft customer support suggested IGN return the faulty unit to Amazon, for quicker results than going through Microsoft -- Amazon will replace the unit, whereas Microsoft will repair it. Both are viable options for victims of malfunctioning hardware, however, and Microsoft's @XboxSupport Twitter team has been addressing concerns all day.
With today’s launch of Xbox One, some owners are discovering various problems with their next-gen console.
An IGN reader's system is in an endless cycle of crashing and rebooting. Another has issues with his headset outputting nothing but static. Others have seen the "E100" notification, indicating a total hardware failure caused by an update error. The Xbox One troubleshooting page notes that this error requires you submit your Xbox One for repair.
You can do so via the Xbox Online Service Center.
In the video below, you can see the Xbox One making a horrifying grinding noise as the owner inserts a disc.
Of course, these are anecdotal instances of hardware malfunction rather than a representation of a larger, Red Ring of Death-level problem. That said, we've contacted Microsoft about solutions to these problems and any others. In the meantime, the IGN Xbox One Problems wiki page may have explanations for problems you may encounter.
If you're having any problems of your own, be sure to share them in the comments below, or contact IGN directly.
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